System Administrator (Amman – Jordan)

Integrated Technology Group (ITG) is seeking System Administrators in (Amman - Jordan).

As a System Administrator, you will be responsible for evaluating, analysing, designing, installing, testing, integrating, maintaining, modifying, monitoring and automating the systems software and hardware infrastructure for ITG’s portfolio of products. 

Responsibilities

  • Provides in-depth technical analysis of the highest level of systems that support the operation of ITG’s products according to high-availability SLAs; provides technical consultation and support. 
  • Develops physical/logical architectures and detailed designs for various project and operational needs. 
  • Coordinate with users to help solidify requirements and to provide support to migrate applications into system test and production to ensure maximum supportability. 
  • Consult with project development managers to ensure technology is appropriately deployed and utilized to deliver applications and solutions. 
  • Install, configure, troubleshoot, and tune the various suites of components/modules/applications and middleware within the infrastructure.  
  • Operationally support application servers to meet operational requirements. Track asset performance and utilization continuously. 
  • Administration, development, maintenance and communication of configuration management and infrastructure-related tools, utilities, processes, and procedures.   
  • Work with project teams, clients, and vendors to collaborate on technical problems to reduce time to solve technical or operational issues. 
  • Configure complex and obvious integration points such as database connectivity and Web service connectivity to meet business requirements. 
  • Provide tier 2 and 3 support as required. Ensure that level 1 support complies with and supports all internal customers as per policies, processes, guidelines, and service levels. 
  • Support security policies and maintain a secure environment. 
  • Repair and recover from hardware or software failures, coordinate and communicate with impacted constituencies. 

Required Skills

Solid hands-on experience in the following languages/tools/environments:   

  • Windows / Linux Server administration; 
  • TCP/IP Networking / Firewalls / Switches; 
  • Domain controller services.
  • Excellent written and verbal communication skills;
  • Positive, proactive, and motivated self-starter and team player;
  • Strong analytical and problem-solving skills;
  • Excellent time management skills. 

Qualifications and Experience

  • Bachelor’s degree in Computer Science, or equivalent.  
  • Minimum of 6 years of hands-on IT Support and Infrastructure experience.   
  • The Microsoft Certificate is a plus. 

Get an IT job at ITG, and build your IT career with us. To get updates on our IT vacancies in Jordan, check our career page or subscribe to our LinkedIn 

 

ERP Implementation Specialists (Amman – Jordan)

Integrated Technology Group (ITG) is seeking ERP Implementation Specialists in (Amman - Jordan).

ERP Implementation Specialist will be responsible for overseeing and managing the implementation of Enterprise Resource Planning (ERP) systems. as well as playing a crucial role in ensuring the successful deployment, configuration, and integration of the ERP software to meet our clients’ business requirements.

Responsibilities:

  • Requirement Analysis: collaborating with stakeholders to understand their business needs and translating them into functional requirements for the ERP system.
  • System Configuration: configuring the ERP software according to the specific business processes and workflows of ITG.
  • Data Migration: planning and executing the migration of data from legacy systems to the new ERP system, ensuring data integrity and accuracy.
  • System Testing: Conduct comprehensive testing of the ERP system to identify and resolve any functional or technical issues before going live.
  • User Training: Provide training and support to end-users to ensure proper utilization of the ERP system and maximize its benefits.
  • Change Management: managing the change process associated with ERP implementation, including addressing user concerns, managing resistance, and promoting user adoption.
  • Troubleshooting & Support: assisting users in resolving technical issues, investigating system errors, and providing ongoing support post-implementation.
  • Collaboration: working closely with cross-functional teams, such as business analysts, developers, and project managers, to ensure seamless integration of the ERP system with existing systems and processes.
  • Documentation: creating and maintaining comprehensive documentation related to system configurations, user guides, and standard operating procedures.
  • Continuous Improvement: identifying opportunities for process improvements and suggesting enhancements to optimize the efficiency and effectiveness of the ERP system.

Required Skills:

  • Excellent written and verbal communication skills.
  • Positive, proactive and motivated self-starter and team player.
  • Computing physical and logical design skills.
  • Strong analytical and problem-solving skills.
  • Excellent time management skills.
  • ERP system knowledge.
  • Business Process Analysis.
  • Project Management.
  • Communication and Collaboration.
  • Problem-solving and troubleshooting.
  • Attention to detail.

 

Qualifications and Experience:

  • Bachelor’s degree in Computer Science, or equivalent.
  • Minimum of 3 years of experience.

Get an IT job at ITG, and build your IT career with us. To get updates on our IT vacancies in Jordan, check our career page or subscribe to our LinkedIn 

Professional Services Team Leaders (Amman – Jordan)

Integrated Technology Group is seeking Professional Services Team Leaders in (Amman - Jordan).

A Professional Services Team Leader is responsible for leading a team of Professional Service Engineers to become highly proficient in product use, product deployments and the resolution of technical support issues. Provides subject matter, business-process expertise, and technical leadership.  

Responsibilities:

Oversee onsite and remote setup, installation, configuration, and training of ITG Software products. 

Act as a technical reference in all areas of the product features and client business processes.  

Facilitate the client engagement process including identifying requirements, setting expectations, and ensuring prerequisites are completed prior to the engagement. 

As a client advocate and account steward, demonstrate a relentless commitment to developing effective solutions to the unique challenges customers face in optimizing the effectiveness of ITG Software products. 

Make recommendations to enhance the likelihood of client success, including system configuration, workflows, remediation of defects, application usage, enhanced product features and improvements to the implementation of ITG Software products. 

Identify and resolve engagement issues, independently, to the greatest extent possible - only escalating issues as appropriate, starting within the Professional Services team. 

Conduct regular work process reviews with PSD team members to confirm the use of best practices.  

Maintain team’s current technical knowledge to leverage rapidly changing technology through formal and informal team training; Understand and evaluate modern technologies, develop skills in modern technologies.  

Build an effective Support Services team by recruiting and retaining talented high-performance Professional Services engineers and conducting effective performance reviews of team members. 

Translate complex business, functional and technical requirements into detailed work development tasks; prepare Project Scope statements. 

Participate in the RFP response process by developing and compiling documentation.   

Estimate the duration of product deployment and training tasks.  

Create new and extend existing operational documentation and training materials based on industry best practices and established international standards; author detailed documentation for work processes. 

Prioritize and organize support tasks to contribute to meeting project and product deployment goals on time and within budget.  

Required Skills:

Solid hands-on experience in the following languages/tools/environments:   

Networking (cabling, IP addresses, configuration). 

Software deployment/installation. 

Windows IIS (Installation, administration, manage Sites, SSL, backup/restore) 

Clustering / Load Balancing (NLB) 

Database Knowledge (Backup/restore, import/export, execute scripts, update tables/records, database security, manage DB jobs)
 

Excellent written and verbal communication skills (English / Arabic).  

Excellent presentation skills. 

Must be a high-energy leader able to delegate and mentor effectively yet get deeply involved with work when required to achieve results or demonstrate effective behaviour. 

Positive, proactive, and motivated self-starter with an ability to balance team and individual responsibilities. 

Knowledge and experience with build and release management. 

Experience in quality assurance processes and tools.  

Strong analytical and problem-solving skills. 

Excellent leadership, team building and relationship management skills. 

Excellent time management skills.  

Qualifications and Experience:

Bachelor's degree in computer science or a related field. 

Minimum of 6 years of experience. 

Minimum of 3 years of leadership experience as a technical lead or similar role. 

Get an IT job at ITG, and build your IT career with us. To get updates on our IT vacancies in Jordan, check our career page or subscribe to our LinkedIn 

Business Analyst (Amman – Jordan)

Integrated Technology Group is seeking Business Analysts in (Amman - Jordan).

As a business analyst, You will be responsible for defining software requirements specifications, ensuring successful project delivery, and facilitating effective communication between business and technology teams.

Responsibilities:

Requirements gathering: work closely with stakeholders to elicit, analyze, and document business requirements and translate these requirements into clear and concise user stories and functional specifications.

Process mapping and optimization: identify opportunities for business process improvement and develop, and present comprehensive process maps, recommending efficiencies and enhancements to increase productivity.

Stakeholder collaboration: engage with stakeholders across various departments to understand their needs, challenges, and objectives.

Project Management: collaborate with project managers and development teams to ensure timely delivery of ITG solutions that meet business requirements.

Quality Assurance: participate in the testing and validation of new or modified features, ensuring that they meet specified requirements and are free of defects.

Documentation: create and maintain detailed documentation of business processes, requirements, and system specifications. Ensure documentation is accurate, accessible, and up to date.

Required Skills:

Strong analytical and problem-solving skills;

Excellent communication verbal and written as well as interpersonal skills (Arabic, English); Proficiency in business analysis tools and techniques;

Familiarity with project management (Agile Methodologies);

Knowledge of the Software Development Life Cycle (SDLC) process.

Qualifications and Experience:

Bachelor’s degree in Industrial Engineering, Information Technology, Computer Science, or a related field.

3+ years’ experience as a Business Analyst in a corporate setting.

PMI-PBA® (PMI Professional in Business Analysis), or equivalent.

Get an IT job at ITG, and build your IT career with us. To get updates on our IT vacancies in Jordan, check our career page or subscribe to our LinkedIn 

Senior Presales (Amman – Jordan)

ITG is seeking a Senior Presales with a minimum of 3 years of experience to join our team in Amman, Jordan. Senior Presales main role is being a sales support and coordinating between the BD and the technical departments. which empowers the Sales team to enhance the sales process and the marketing team to build their marketing campaigns, which reflects on getting more leads, winning more deals and ensuring customer retention.

Responsibilities:

Updated market research for all competitors with the required analysis needed against ITG products;

Continuously update all required product materials and demos to fulfil clients’ needs;

Keep track of deadlines and other important dates related to RFPs and demos;

Proactively scopes the technical solution required to address client requirements, assesses clients' met and unmet needs, and recommends solutions that optimize value for both the client and the company;

Secures input from all necessary solution stakeholders within the client company;

Coordinates closely with internal sales, sales support, and service resources to align solution design with clients’ business requirements;

Provides coaching and professional development to team-member sales associates to enhance their product knowledge, technical acumen, and technical sales skills.

Required Skills

A profound knowledge of software products, particularly in the area of ERP Finance;

Exceptional communication abilities;

Proficiency in conducting product demonstrations to showcase the advantages and features of the offering effectively;

Excellent written and verbal communication skills in Arabic and English.

Qualifications and Experience

B.S. Industrial Engineering, Computer Science/Information Systems or any IT-related fields.

A minimum of 3 years of experience in a client-facing technical role or pre-sales, ideally within the software industry, specifically focusing on ERP financial modules.

Get an IT job and make your IT career in ITG. To get updates on our IT vacancies, check our career page or subscribe to our LinkedIn 

 ASP.NET Developer (Amman – Jordan)

ITG is seeking ASP.NET Developers with at least 1 year of experience to join our team in Amman, Jordan. As a candidate, you should be proficient in designing, developing, and maintaining web applications using the ASP.NET framework and related technologies. The developer will be responsible for coding, testing, debugging, and implementing software solutions that meet business requirements. 

 Responsibilities

  • Developing web applications: designing, coding, and implementing the ASP.NET framework and related technologies. 
  • Writing clean code: following coding best practices and writing clean, maintainable, and efficient code.  
  • Testing and debugging: Conduct thorough testing of applications to identify and fix bugs, performance issues, and security vulnerabilities. 
  • Documentation: creating and maintaining technical documentation, including system architecture and code documentation. 

Required Skills

  • Understanding of object-oriented programming; 
  • Understanding of the Software Development Life Cycle (SDLC); 
  • Knowledge of front-end technologies like HTML5/CSS3, Bootstrap, jQuery & JavaScript; 
  • Knowledge of ASP.NET Web Forms & MVC, .NET Core, Web Service & Web APIs;  
  • Knowledge of ADO.NET & Entity Framework. 

Qualifications and Experience

  • B.S. Computer Science/Information Systems or any IT-related fields. 
  • A minimum of 1 year’s experience is required; 
  • Excellent written and verbal communication skills in Arabic and English. 

Get an IT job and make your IT career in ITG. To get updates on our IT vacancies, check our career page or subscribe to our LinkedIn 

Talent Acquisition Officer (Amman – Jordan)

Integrated Technology Group Is looking for Talent Acquisition Officers in (Amman - Jordan). The Talent Acquisition Officer is responsible for sourcing, attracting, and selecting top-quality candidates to meet ITG's talent needs. This role involves conducting candidate assessments and collaborating with hiring managers to ensure a smooth and efficient hiring process.

 Responsibilities

  • Utilize various sourcing channels, including job boards, social media, professional networks, and direct sourcing techniques; 
  • Conduct thorough candidate screenings, assessments, and interviews to evaluate qualifications and cultural fit; 
  • Collaborate with hiring managers to understand their staffing needs and develop job descriptions and specifications; 
  • Build and maintain a strong candidate pipeline for current and future hiring needs; 
  • Ensure a positive candidate experience throughout the recruitment process; 
  • Stay updated on industry trends and best practices in talent acquisition; 
  • Maintain accurate and up-to-date candidate records in the applicant tracking system; 
  • Assist in the development and implementation of recruitment policies and procedures. 

Required Skills

  • Relationship Building and Networking; 
  • Sourcing skills; 
  • Candidate Assessment and Selection; 
  • Employer Branding; 
  • Communication and influencing; 
  • Familiarity with applicant tracking systems (ATS); 
  • Software Market Knowledge; 
  • Data Analysis and Reporting; 
  • Compliance and Legal Knowledge. 

Qualifications and Experience

  •  Bachelor's degree in Human Resources, Business Administration, Industrial Engineering or a related field (or equivalent experience); 
  • 1+ year experience in talent acquisition or recruitment; 
  • Strong knowledge of sourcing strategies and tools; 
  • Excellent interpersonal and communication skills; 
  • Ability to effectively evaluate candidate qualifications and make informed hiring decisions; 
  • Familiarity with applicant tracking systems and HR databases; 
  • Strong organizational and time management skills; 
  • Ability to work independently and collaboratively in a fast-paced environment; 
  • Excellent English and Arabic; 
  • High level of confidentiality and professionalism. 

Get an IT job and build your IT career in ITG. To get updates on our IT vacancies in Jordan, check our career page or subscribe to our LinkedIn 

Graphic Designer (Cairo – Egypt)

ITG is currently seeking Graphic Designers with 2-4 years of experience to join our team in Cairo, Egypt. As a candidate, you should be proficient in creating visually appealing graphics for both online and offline purposes. Additionally, the Graphic Designer will be responsible for providing graphic solutions for a variety of products and activities.

Responsibilities

  • Create visual text and imagery concepts by hand or with the help of computer software;
  • Communicate ideas that inspire and captivate consumers;
  • Develop the production design and overall layout for advertisements, magazines, banners, products, brochures, etc.;
  • Design graphics to meet specific promotional and commercial needs like logos, packaging, displays, or imagery for digital and printable products;
  • Decide how images and text work to fit a specific layout and size;
  • Collaborate with marketing specialists for text design and visual creation;
  • Create infographics that make complex ideas more accessible;
  • Test graphics across various media;
  • Communicate concepts and designs to the Marketing Manager prior to incorporating them into revised designs, amend designs based on stakeholders’ feedback;
  • Scan final graphic designs for typos and errors before publishing;
  • Liaising with external printers or production teams to ensure deadlines are met and material is printed or presented to the highest quality;
  • Examine existing processes, identify flaws, and create solutions that improve design capabilities;
  • Create short videos to highlight, recap, and promote various endeavours and events;
  • Upskilled to keep up to date with the latest tools and technologies (MidJourney, Adobe Firefly, etc.).

Required Skills

  • Proficiency in tools such as Adobe Photoshop, InDesign, Illustrator, and Premiere;
  • Knowledge of Office365/Google Drive tools, task management tools;
  • An observant eye for visual composition;
  • Photography experience and proficiency with photo-editing software;
  • Thorough understanding of marketing, website design, production, corporate identity, advertisements, product packaging, and multimedia design.
  • Knowledge of WordPress and content management systems is a plus;
  • Knowledge of HTML5 is a plus. 

Qualifications and Experience

  • Bachelor's degree in visual design, Arts, Computer Science or equivalent technical accreditation;
  • Minimum of 2 years of hands-on graphics design experience in the B2B sector. 

Get an IT job and make your IT career in ITG. To get updates on our IT vacancies, check our career page or subscribe to our LinkedIn 

Graphic Designer (Amman – Jordan)

Integrated Technology Group Is looking for Graphic Designers in (Amman - Jordan).

the graphic designer is responsible for the company’s visual outlook on online and offline platforms. A graphic designer designs graphic solutions that have high visual impact for a variety of products and activities, such as websites, advertising, books, magazines, posters, product packaging, exhibitions and displays, corporate communications and corporate identity. 

Responsibilities

  • Create visual text and imagery concepts by hand or with the help of computer software;
  • Communicate ideas that inspire and captivate consumers;
  • Develop the production design and overall layout for advertisements, magazines, banners, products, brochures, etc.;
  • Design graphics to meet specific promotional and commercial needs like logos, packaging, displays, or imagery for digital and printable products;
  • Decide how images and text work to fit a specific layout and size;
  • Collaborate with marketing specialists for text design and visual creation;
  • Create infographics that make complex ideas more accessible;
  • Test graphics across various media;
  • Communicate concepts and designs to the Marketing Manager prior to incorporating them into revised designs, amend designs based on stakeholders’ feedback;
  • Scan final graphic designs for typos and errors before publishing;
  • Liaising with external printers or production teams to ensure deadlines are met and material is printed or presented to the highest quality;
  • Examine existing processes, identify flaws, and create solutions that improve design capabilities;
  • Create short videos to highlight, recap, and promote various endeavours and events;
  • Upskilled to keep up to date with the latest tools and technologies (MidJourney, Adobe Firefly, etc.).

Required Skills

  • Proficiency in tools such as Adobe Photoshop, InDesign, Illustrator, and Premiere;
  • Knowledge of Office365/Google Drive tools, task management tools;
  • An observant eye for visual composition;
  • Photography experience and proficiency with photo-editing software;
  • Thorough understanding of marketing, website design, production, corporate identity, advertisements, product packaging, and multimedia design.
  • Knowledge of WordPress and content management systems is a plus;
  • Knowledge of HTML5 is a plus. 

Qualifications and Experience

  • Bachelor's degree in visual design, Arts, Computer Science or equivalent technical accreditation;
  • Minimum of 2 years of hands-on graphics design experience in the B2B sector. 

Get an IT job in Amman, Jordan, and build your IT career in ITG. To get updates on our IT vacancies in Jordan, check our career page or subscribe to our LinkedIn