Services

Overview

One of the main functions at ITG is its Professional Services Department, through which all related professional services are implemented for our clients.

ITG works through a set of interrelated methodologies that cover project management, project implementation, and systems development. These methodologies are structured yet flexible enough, and are based on years of experience, international best practices and industry standards.

Project Management

Project_Management

Hosted within the Professional Service Department, ITG’s Project Management Office (PMO) is responsible for the management of ITG’s projects and implementations. Our PMO includes a team of highly qualified and industry certified professionals that aim to apply knowledge, skills, tools, and techniques into the various project activities.

ITG follows a standard project management methodology that is based on years of experience, international best practices and industry standards based on the Project Management Institute (PMI), PMI’s “PMBOK® Guide”, and the Information Technology Infrastructure Library (ITIL).

This combination of knowledge, experience, tools, and industry certified professionals empowers ITG and ensures the effective implementation and delivery of its innovative products and solutions within scope, budget, and timeline.

Implementation

During its past years of specialized experience, ITG has accumulated in depth expertise in developing unique solutions and technologies. The company works through a standard methodology and approach to design, develop, and implement its solutions based on open architecture and international industry standards.

ITG focuses on developing innovative solutions that are comprehensive, reliable, user-friendly, flexible, interoperable, secured, scalable, and maintainable.

These factors result in providing ITG’s clients and partners with high value solutions and technologies at a reduced Total-Cost-of-Ownership. ITG’s implementation methodology is a combination of the standards set by the PMI and ITG’s own experience. This methodology covers the whole project life cycle from initiation to project closure.

Training

Proper training and knowledge transfer to related stakeholders is an important aspect which ensures sustainability and effective usage of the delivered solutions.

ITG implements this through various activities during the project implementation cycle, the extent of which depends on the nature, size, and complexity of the project and client entity.

ITG’s standard training courses and specialized training sessions are designed specifically with the target audience in mind, and are conducted by ITG’s professional trainers at its professional services department.

Technical Support

ITG provides technical support to its clients through its in-house professional services specialists and/or through trained ITG partners that are certified to conduct such technical support in their respective regions.

ITG’s experts are armed with technical knowledge and problem solving abilities that allow them to achieve best results and minimum unplanned systems downtime, all in line with the projects’ size, nature and objectives, and within standard procedures.