ITG is looking for a Senior Professional Services Engineer in Amman, Jordan. The candidate for this vacancy should serve as a technical product expert in ITG’s portfolio of software products; highly proficient in product use, target business processes, product deployment, and resolution of support issues; deliver onsite consulting and support services at client locations.
Responsibilities:
- Act as a technical reference and a subject matter expert in all areas of the E-learning or Enterprise product features and client business processes.
- Participating in business processes mapping and in the day-to-day activities of E-learning/ Enterprise engagements for various clients including process analysis and design, gap analysis, functional system design and specifications, system configuration, development of system tests, procedures, and documentation.
- Work with clients to determine requirements and accurate project scope considering clients’ business needs. Analyze business and technical requirements and objectives, perform fit/gap analysis, and provide client recommendations.
- Educate clients on business processes including best practices and how ITG products enable those processes.
- Translate complex business, functional, and technical requirements into detailed work tasks; prepare Project Scope statements.
Required Skills:
- Written and verbal communication and presentation skills (English / Arabic).
- Strong analytical and problem-solving skills.
- Hands-on experience in Software Project Management and Software Development life-cycle (SDLC).
Qualifications and Experience:
- Bachelor's degree in Computer Science or equivalent.
- Certified in Business Analysis CBAP or PMI-PBA or similar certification.
- Minimum of 3 years of experience.
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