ITG Vacancies

Integrated Technology Group (ITG) is seeking an Associate Technical Writer in (Cairo - Egypt).

The Associate Technical Writer will be responsible for producing and maintaining technical documentation, tutorials and general learning materials for software products, services and processes.

Responsibilities:

• Produce user guides, guidelines, and training materials for desktop, mobile, and web-enabled applications in various languages, primarily Arabic and English. Formats include documents, PDFs, online help files, HTML, and videos.
• Proofread guides to track incorrect statements, alert messages, instructions, and spelling mistakes available, and suggest corrections.
• Edit and finalize documents to make them ready for publication and distribution to customers.
• Design and develop product feature lists, function lists, write-ups, document templates, QCPs and forms.
• Provide translation services of documents, brochures, videos, PowerPoint presentations, and company communications to internal clients – mainly from English to Arabic and vice versa
• Provide advice on the appropriate use of language in products and product documentation.
• Provide language support to other departments regarding grammar, spelling, and sentence structure.
• Work with cross-functional teams to gather, organize and document information, and maintain project-related documentation.
• Maintain accurate records and files of work and revisions. Submit work status updates to management.
• Complete special projects and assignments as needed.

Required Skills  

• Excellent written and verbal communication skills (Arabic & English).
• Excellent editing skills, with attention to detail, consistency and a strong focus on quality.
• Excellent communication skills, and ability to communicate effectively with individuals at all levels, with appropriate discretion where required.
• Strong ability to follow established standards.
• Advanced proofreading, indexing, document design and document publishing skills.
• Excellent knowledge of Microsoft Office.
• Good knowledge of graphical tools such as SnagIt and Paint Shop Pro, etc.
• Excellent research, planning and analytical skills.
• Excellent project and time management skills.
• Flexibility and a proven ability to work well under pressure.
• Self-motivated, practical, proactive, and solution-oriented.
• High degree of commitment, engagement and independence.
• Organizational, multi-tasking, interpersonal, and problem-solving skills.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Computer Information Systems, or Translation with some technical training or any other related field.

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Integrated Technology Group (ITG) is seeking a Senior Product Management Officer in (Amman - Jordan).

Join us as a Senior Product Management Officer, at the heart of our product team. This role offers you the chance to be at the wheel of our product lifecycle, guiding ideas from conception, and shaping strategies, all the way to execution and launch. SPMO is a strategic leader within the product management department. This role is responsible for overseeing the entire product lifecycle, from ideation and strategy to execution and launch. The SPMO will work cross-functionally with development, design, marketing, and sales to ensure products meet user needs, align with business goals, and achieve market success. Also, gather product requirements, prioritise feature implementations and improving overall user experience, in addition to track and monitor product execution while development to make sure that requirements are being met.

Responsibilities:

• Develop and implement product strategies aligned with the company's vision and market opportunities.
• Conduct market research and user analysis to identify product opportunities and define product roadmaps.
• Prioritize features and functionality based on market needs, business goals, and technical feasibility.
• Create and maintain product roadmaps that outline product vision, features, and release timelines.

• Lead cross-functional teams (development, QA, design, marketing, etc.) to bring product ideas to life.
• Work with development leaders to define technical requirements and ensure product development stays on track.
• Collaborate with UI\UX to create user-centric and visually appealing products.
• Manage product development timelines and budgets.
• Oversee product testing and user feedback loops to iterate and improve product features.

• Manage product launches to ensure a smooth and successful rollout.

• Analyze product usage data to identify areas for improvement and inform future product iterations.

• Communicate product vision, strategy, and roadmaps effectively to organisational stakeholders.
• Translate research data into product features and prioritization.
• Get involved Specifying market requirements for current and future products by conducting market research using multiple channels supported by ongoing calls and visits to customers and prospects.
• Create detailed feature descriptions.
• Get involved in evaluating current products and recommend product enhancements and updates to identify new business opportunities.
• Supervise and coach junior members.
• Develop user stories and define clear acceptance criteria and requirement forms.
• Build strong relationships with cross-functional teams to ensure efficient collaboration.

Required Skills  

• Familiarity with market research, consumer behaviour and marketing techniques
• Hands-on experience with web technologies
• Knowledge of project management tools

Qualifications and Experience:

• Bachelor's degree in Computer Science, Software Engineering, Information Systems or a similar field
• Minimum three years of experience in managing the entire product lifecycle.

Embark on a rewarding IT career with ITG. Stay informed about our latest job openings by visiting our career page or following our LinkedIn.

We can't wait to see the impact you'll make!

Integrated Technology Group (ITG) is seeking Bids officers in (Amman - Jordan).

Join our dynamic Business Development team as a Bids Officer, where you'll play a pivotal role in shaping our company's success through the preparation of bids and proposals.

Bids Officer will be responsible for navigating complex bidding processes, ensuring our responses are not only competitive but also align with our company's vision and offerings. This role offers an exciting opportunity to work on diverse opportunities and collaborate with teams both locally and internationally.

Responsibilities:

• Proactively research the market to identify bid opportunities and monitor bid announcements.
• Lead the bid process from initiation to submission, ensuring compliance with all requirements and deadlines.
• Strategically allocate resources and manage bid activities to produce high-quality proposals that meet client needs.
• Participate in briefing sessions, bid openings, and presentations to showcase our capabilities and solutions.
• Develop a deep understanding of ITG's products and solutions portfolio to effectively tailor bid responses.
• Adhere to company bid processes and quality standards to consistently deliver winning proposals.
• Foster effective communication with internal and external stakeholders, including vendors and partners.
• Identify key cost components for accurate estimation based on vendor quotations.
• Work under the direct supervision of the Bids Manager, collaborating closely to execute bid strategies and ensure alignment with organizational goals.

Required Skills:

• Demonstrated experience in managing complex proposals with a keen eye for detail.
• Proficiency in English and Arabic, both written and spoken, for effective proposal writing and communication.
• Strong understanding of bid, RFP, and tender processes, particularly within government sectors.
• Proven ability to meet tight submission deadlines while maintaining quality standards.
• Analytical mindset with the ability to assess and qualify bid opportunities effectively.

Qualifications and Experience:

 A minimum of:

• 0-3 years of experience in bids, with exposure to IT industry bidding processes preferred.
• Solid grasp of bidding procedures and industry best practices.
• Excellent communication, presentation, and interpersonal skills.
• In-depth knowledge of relevant markets and industries.
• Ability to prioritize tasks and adapt to changing priorities.
• Exceptional time management and organizational abilities.
• Detail-oriented with a proactive and self-motivated attitude.
• Strong copywriting and presentation skills.

If you're ready to take on this exciting challenge and contribute to our company's growth, we want to hear from you! Apply now and be part of our dynamic team.

Embark on a rewarding IT career with ITG. Stay informed about our latest job openings by visiting our career page or following our LinkedIn.

Let's make your dreams a reality!

Integrated Technology Group (ITG) is seeking Marketing & Communication Managers in (Amman - Jordan).

Marketing & Communication Manager will be responsible for developing a brand identity and delivering effective marketing and communications. He/ she will manage and maintain the activities and operations of Marketing at ITG, including planning, budgeting, reviewing and approving major decisions, and coordinating activities.

Responsibilities:

• Develop and implement a focused strategic marketing plan and budget following ITG’s overall strategies and direction.
• Develop and maintain a strong brand, develop and align expectations and ensure brand recognition through effective marketing.
• Plan and undertake market research, analysis and assessments to support sales, in determining proper pricing and sales plans.
• Guide and monitor ITG’s marketing events and activities and puts plans into action. This includes reviewing, discussing, evaluating and executing Marketing plans.
• Identify ITG research needs, conduct customer satisfaction surveys, perform market analysis to assess ITG’s position in the industry and devise new marketing methods.
• Monitor the development of reports on ITG news, industry best practices and market news for concerned departments.
• Act as a spokesperson on public speaking and handling of media, attend Industry media events to represent ITG and establish relationships to build a network of supporters.
• Plan and execute special events, media relations, press releases, press conferences, etc.
• Approve, execute and monitor Press releases, interviews, advertorials, etc. developed internally or by service providers.
• Develop and maintain a unified advertising and promotion program that spans all types of media opportunities.
• Identify, negotiate and monitor outsourcing contracts, and recommend the selection of consultants and agencies related directly to marketing, PR, media and communication activities.
• Manage annual allocated budget by controlling expenditures, optimizing costs and reporting variances versus budget, to ensure effective cost management.
• Monitor and evaluate the effectiveness of marketing activities.
• Ensure that the Marketing Department employees carry out their duties by the requirements of the performance standards and code of ethics.
• Provide guidance and leadership to the Marketing team, and ensure that they have the proper technical and professional capabilities needed to meet the department requirements.
• Provide the Chief Business Development Officer with adequate information to carry out his/her responsibilities.
• Conduct annual performance appraisals to review employees’ performance in the Marketing Department, and carry out disciplinary meetings when needed.
• Attend and contribute to management meetings to communicate effectively within the organization and provide guidance and support to overall business decision-making.

Required Skills:

• Strong branding experience with the ability to develop and execute brand strategies effectively.
• Exceptional copywriting skills with the ability to create compelling and engaging content for various marketing channels, including social media platforms.
• Proficiency in SEO (Search Engine Optimization) techniques and best practices to optimize content for search engines and improve online visibility.
• Demonstrated experience in developing and implementing successful marketing campaigns that drive brand awareness and engagement across both offline and online channels.
• Excellent communication skills with the ability to collaborate cross-functionally and effectively convey brand messaging.
• Analytical mindset with the ability to track and analyze campaign performance metrics and make data-driven decisions.
• Creativity and innovation to bring fresh ideas and perspectives to the marketing team.
• Ability to adapt to fast-paced environments and manage multiple projects simultaneously, including initiatives related to communication and marketing both externally and internally.
• Strong attention to detail and commitment to delivering high-quality work.
• Knowledge of industry trends and best practices.

Qualifications and Experience:

 A minimum of:

• Bachelor’s Degree in Business Administration, Marketing, or IT-related field with a minimum of 10 years of related experience.
• Multi-cultural sensitivity gained through experience in an international work environment.
• Strong organizational skills.
• Strong interpersonal skills such as leadership, communication, persuasion and motivation.
• Must be a professional of unquestionable integrity, credibility, and character.
• High proficiency in Arabic and English languages (both written and spoken).

Get an IT job and make your IT career in ITG. To get updates on our IT vacancies, check our career page or subscribe to our LinkedIn 

Integrated Technology Group (ITG) is seeking System Administrators in (Amman - Jordan).

As a System Administrator, you will be responsible for evaluating, analysing, designing, installing, testing, integrating, maintaining, modifying, monitoring and automating the systems software and hardware infrastructure for ITG’s portfolio of products. 

Responsibilities

• Provides in-depth technical analysis of the highest level of systems that support the operation of ITG’s products according to high-availability SLAs; provides technical consultation and support. 
• Develops physical/logical architectures and detailed designs for various project and operational needs. 
• Coordinate with users to help solidify requirements and to provide support to migrate applications into system test and production to ensure maximum supportability. 
• Consult with project development managers to ensure technology is appropriately deployed and utilized to deliver applications and solutions. 
• Install, configure, troubleshoot, and tune the various suites of components/modules/applications and middleware within the infrastructure.  
• Operationally support application servers to meet operational requirements. Track asset performance and utilization continuously. 
• Administration, development, maintenance and communication of configuration management and infrastructure-related tools, utilities, processes, and procedures.   
• Work with project teams, clients, and vendors to collaborate on technical problems to reduce time to solve technical or operational issues. 
• Configure complex and obvious integration points such as database connectivity and Web service connectivity to meet business requirements. 
• Provide tier 2 and 3 support as required. Ensure that level 1 support complies with and supports all internal customers as per policies, processes, guidelines, and service levels. 
• Support security policies and maintain a secure environment. 
• Repair and recover from hardware or software failures, coordinate and communicate with impacted constituencies. 

Required Skills

Solid hands-on experience in the following languages/tools/environments:   

• Windows / Linux Server administration; 
• TCP/IP Networking / Firewalls / Switches; 
• Domain controller services.
• Excellent written and verbal communication skills;
• Positive, proactive, and motivated self-starter and team player;
• Strong analytical and problem-solving skills;
• Excellent time management skills. 

Qualifications and Experience

• Bachelor’s degree in Computer Science, or equivalent.  
• Minimum of 6 years of hands-on IT Support and Infrastructure experience.   
• The Microsoft Certificate is a plus. 

Get an IT job at ITG, and build your IT career with us. To get updates on our IT vacancies in Jordan, check our career page or subscribe to our LinkedIn 

Integrated Technology Group (ITG) is seeking ERP Implementation Specialists in (Amman - Jordan).

ERP Implementation Specialist will be responsible for overseeing and managing the implementation of Enterprise Resource Planning (ERP) systems. as well as playing a crucial role in ensuring the successful deployment, configuration, and integration of the ERP software to meet our clients’ business requirements.

Responsibilities:

• Requirement Analysis: collaborating with stakeholders to understand their business needs and translating them into functional requirements for the ERP system.
• System Configuration: configuring the ERP software according to the specific business processes and workflows of ITG.
• Data Migration: planning and executing the migration of data from legacy systems to the new ERP system, ensuring data integrity and accuracy.
• System Testing: Conduct comprehensive testing of the ERP system to identify and resolve any functional or technical issues before going live.
• User Training: Provide training and support to end-users to ensure proper utilization of the ERP system and maximize its benefits.
• Change Management: managing the change process associated with ERP implementation, including addressing user concerns, managing resistance, and promoting user adoption.
• Troubleshooting & Support: assisting users in resolving technical issues, investigating system errors, and providing ongoing support post-implementation.
• Collaboration: working closely with cross-functional teams, such as business analysts, developers, and project managers, to ensure seamless integration of the ERP system with existing systems and processes.
• Documentation: creating and maintaining comprehensive documentation related to system configurations, user guides, and standard operating procedures.
• Continuous Improvement: identifying opportunities for process improvements and suggesting enhancements to optimize the efficiency and effectiveness of the ERP system.

Required Skills:

• Excellent written and verbal communication skills.
• Positive, proactive and motivated self-starter and team player.
• Computing physical and logical design skills.
• Strong analytical and problem-solving skills.
• Excellent time management skills.
• ERP system knowledge.
• Business Process Analysis.
• Project Management.
• Communication and Collaboration.
• Problem-solving and troubleshooting.
• Attention to detail.

Qualifications and Experience:

• Bachelor’s degree in Computer Science, or equivalent.
• Minimum of 3 years of experience.

Get an IT job at ITG, and build your IT career with us. To get updates on our IT vacancies in Jordan, check our career page or subscribe to our LinkedIn 

Integrated Technology Group is seeking Professional Services Team Leaders in (Amman - Jordan).

A Professional Services Team Leader is responsible for leading a team of Professional Service Engineers to become highly proficient in product use, product deployments and the resolution of technical support issues. Provides subject matter, business-process expertise, and technical leadership.  

Responsibilities:

Oversee onsite and remote setup, installation, configuration, and training of ITG Software products. 

Act as a technical reference in all areas of the product features and client business processes.  

Facilitate the client engagement process including identifying requirements, setting expectations, and ensuring prerequisites are completed prior to the engagement. 

As a client advocate and account steward, demonstrate a relentless commitment to developing effective solutions to the unique challenges customers face in optimizing the effectiveness of ITG Software products. 

Make recommendations to enhance the likelihood of client success, including system configuration, workflows, remediation of defects, application usage, enhanced product features and improvements to the implementation of ITG Software products. 

Identify and resolve engagement issues, independently, to the greatest extent possible - only escalating issues as appropriate, starting within the Professional Services team. 

Conduct regular work process reviews with PSD team members to confirm the use of best practices.  

Maintain team’s current technical knowledge to leverage rapidly changing technology through formal and informal team training; Understand and evaluate modern technologies, develop skills in modern technologies.  

Build an effective Support Services team by recruiting and retaining talented high-performance Professional Services engineers and conducting effective performance reviews of team members. 

Translate complex business, functional and technical requirements into detailed work development tasks; prepare Project Scope statements. 

Participate in the RFP response process by developing and compiling documentation.   

Estimate the duration of product deployment and training tasks.  

Create new and extend existing operational documentation and training materials based on industry best practices and established international standards; author detailed documentation for work processes. 

Prioritize and organize support tasks to contribute to meeting project and product deployment goals on time and within budget.  

Required Skills:

Solid hands-on experience in the following languages/tools/environments:   

Networking (cabling, IP addresses, configuration). 

Software deployment/installation. 

Windows IIS (Installation, administration, manage Sites, SSL, backup/restore) 

Clustering / Load Balancing (NLB) 

Database Knowledge (Backup/restore, import/export, execute scripts, update tables/records, database security, manage DB jobs)
 

Excellent written and verbal communication skills (English / Arabic).  

Excellent presentation skills. 

Must be a high-energy leader able to delegate and mentor effectively yet get deeply involved with work when required to achieve results or demonstrate effective behaviour. 

Positive, proactive, and motivated self-starter with an ability to balance team and individual responsibilities. 

Knowledge and experience with build and release management. 

Experience in quality assurance processes and tools.  

Strong analytical and problem-solving skills. 

Excellent leadership, team building and relationship management skills. 

Excellent time management skills.  

Qualifications and Experience:

Bachelor's degree in computer science or a related field. 

Minimum of 6 years of experience. 

Minimum of 3 years of leadership experience as a technical lead or similar role. 

Get an IT job at ITG, and build your IT career with us. To get updates on our IT vacancies in Jordan, check our career page or subscribe to our LinkedIn 

Integrated Technology Group is seeking Business Analysts in (Amman - Jordan).

As a business analyst, You will be responsible for defining software requirements specifications, ensuring successful project delivery, and facilitating effective communication between business and technology teams.

Responsibilities:

Requirements gathering: work closely with stakeholders to elicit, analyze, and document business requirements and translate these requirements into clear and concise user stories and functional specifications.

Process mapping and optimization: identify opportunities for business process improvement and develop, and present comprehensive process maps, recommending efficiencies and enhancements to increase productivity.

Stakeholder collaboration: engage with stakeholders across various departments to understand their needs, challenges, and objectives.

Project Management: collaborate with project managers and development teams to ensure timely delivery of ITG solutions that meet business requirements.

Quality Assurance: participate in the testing and validation of new or modified features, ensuring that they meet specified requirements and are free of defects.

Documentation: create and maintain detailed documentation of business processes, requirements, and system specifications. Ensure documentation is accurate, accessible, and up to date.

Required Skills:

Strong analytical and problem-solving skills;

Excellent communication verbal and written as well as interpersonal skills (Arabic, English); Proficiency in business analysis tools and techniques;

Familiarity with project management (Agile Methodologies);

Knowledge of the Software Development Life Cycle (SDLC) process.

Qualifications and Experience:

Bachelor’s degree in Industrial Engineering, Information Technology, Computer Science, or a related field.

3+ years’ experience as a Business Analyst in a corporate setting.

PMI-PBA® (PMI Professional in Business Analysis), or equivalent.

Get an IT job at ITG, and build your IT career with us. To get updates on our IT vacancies in Jordan, check our career page or subscribe to our LinkedIn 

ITG is seeking a Senior Presales with a minimum of 3 years of experience to join our team in Amman, Jordan. Senior Presales main role is being a sales support and coordinating between the BD and the technical departments. which empowers the Sales team to enhance the sales process and the marketing team to build their marketing campaigns, which reflects on getting more leads, winning more deals and ensuring customer retention.

Responsibilities:

Updated market research for all competitors with the required analysis needed against ITG products;

Continuously update all required product materials and demos to fulfil clients’ needs;

Keep track of deadlines and other important dates related to RFPs and demos;

Proactively scopes the technical solution required to address client requirements, assesses clients' met and unmet needs, and recommends solutions that optimize value for both the client and the company;

Secures input from all necessary solution stakeholders within the client company;

Coordinates closely with internal sales, sales support, and service resources to align solution design with clients’ business requirements;

Provides coaching and professional development to team-member sales associates to enhance their product knowledge, technical acumen, and technical sales skills.

Required Skills

A profound knowledge of software products, particularly in the area of ERP Finance;

Exceptional communication abilities;

Proficiency in conducting product demonstrations to showcase the advantages and features of the offering effectively;

Excellent written and verbal communication skills in Arabic and English.

Qualifications and Experience

B.S. Industrial Engineering, Computer Science/Information Systems or any IT-related fields.

A minimum of 3 years of experience in a client-facing technical role or pre-sales, ideally within the software industry, specifically focusing on ERP financial modules.

Get an IT job and make your IT career in ITG. To get updates on our IT vacancies, check our career page or subscribe to our LinkedIn