Integrated Technology Group is seeking Professional Services Team Leaders in (Amman - Jordan).
A Professional Services Team Leader is responsible for leading a team of Professional Service Engineers to become highly proficient in product use, product deployments and the resolution of technical support issues. Provides subject matter, business-process expertise, and technical leadership.
Responsibilities:
Oversee onsite and remote setup, installation, configuration, and training of ITG Software products.
Act as a technical reference in all areas of the product features and client business processes.
Facilitate the client engagement process including identifying requirements, setting expectations, and ensuring prerequisites are completed prior to the engagement.
As a client advocate and account steward, demonstrate a relentless commitment to developing effective solutions to the unique challenges customers face in optimizing the effectiveness of ITG Software products.
Make recommendations to enhance the likelihood of client success, including system configuration, workflows, remediation of defects, application usage, enhanced product features and improvements to the implementation of ITG Software products.
Identify and resolve engagement issues, independently, to the greatest extent possible - only escalating issues as appropriate, starting within the Professional Services team.
Conduct regular work process reviews with PSD team members to confirm the use of best practices.
Maintain team’s current technical knowledge to leverage rapidly changing technology through formal and informal team training; Understand and evaluate modern technologies, develop skills in modern technologies.
Build an effective Support Services team by recruiting and retaining talented high-performance Professional Services engineers and conducting effective performance reviews of team members.
Translate complex business, functional and technical requirements into detailed work development tasks; prepare Project Scope statements.
Participate in the RFP response process by developing and compiling documentation.
Estimate the duration of product deployment and training tasks.
Create new and extend existing operational documentation and training materials based on industry best practices and established international standards; author detailed documentation for work processes.
Prioritize and organize support tasks to contribute to meeting project and product deployment goals on time and within budget.
Required Skills:
Solid hands-on experience in the following languages/tools/environments:
Networking (cabling, IP addresses, configuration).
Software deployment/installation.
Windows IIS (Installation, administration, manage Sites, SSL, backup/restore)
Clustering / Load Balancing (NLB)
Database Knowledge (Backup/restore, import/export, execute scripts, update tables/records, database security, manage DB jobs)
Excellent written and verbal communication skills (English / Arabic).
Excellent presentation skills.
Must be a high-energy leader able to delegate and mentor effectively yet get deeply involved with work when required to achieve results or demonstrate effective behaviour.
Positive, proactive, and motivated self-starter with an ability to balance team and individual responsibilities.
Knowledge and experience with build and release management.
Experience in quality assurance processes and tools.
Strong analytical and problem-solving skills.
Excellent leadership, team building and relationship management skills.
Excellent time management skills.
Qualifications and Experience:
Bachelor's degree in computer science or a related field.
Minimum of 6 years of experience.
Minimum of 3 years of leadership experience as a technical lead or similar role.
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