1. Job Title: Associate, Professional Services
2. Location - Country, City: Amman, Jordan
3. Job Summary: The Professional Services Associate serves to support project activities based on ITG’s portfolio of software products; Through project work a Professional Services Associate becomes proficient in product use, product deployment and resolution of common technical support issues in order to deliver support services at customer locations and remote engagements; A Professional Services Associate adheres to department and company policies and procedures; contributes to the growth and enhancement of the quality of the Professional Services discipline by learning from more senior peers; A Professional Services Associate proactively supports the success of ITG Software teams and works from written specifications and pre-established guidelines to perform the functions of the role.
4. Responsibilities:

• Gather requirements and define features specifications.
• Support project activities as directed by supervisor or more senior peers to provide onsite and remote setup, installation, configuration and training of ITG Software products.
• Develop an understanding of ITG products and general business processes in order to become a technical reference in areas of the product features and client business processes.
• Facilitate the customer engagement process including: identifying requirements, setting expectations and ensuring prerequisites are completed prior to the engagement.
• As a customer advocate and account steward, demonstrate relentless commitment to developing effective solutions to the unique challenges customers face in optimizing the effectiveness of ITG Software products
• Participate in and conduct demonstrations and events for customers evaluating ITG Software products.
• Deploy demonstration and sandbox websites loaded with relevant sample data for ITG’s entire software product-line.
• Identify and resolve engagement issues, independently, to the greatest extent possible - only escalating issues as appropriate, starting within the Professional Services team.
• Identify and report software defects to development teams via bug tracking system.
• Translate business, functional and technical requirements into detailed work / development tasks; prepare Project Scope statements as guided by colleagues.
• Provide ongoing technical support for assigned accounts; manage customer communication and expectations.
• Complete special projects and assignments as assigned.

5. Required Skills 

• Basic understanding of networking principles (IP addressing, TCP/IP protocols, DNS).
• General Software deployment / installation experience.
• Mature understanding of Software Development Lifecycles.
• Excellent written and verbal communication skills (English / Arabic).
• Excellent presentation skills.
• Team-player that is positive, proactive and a motivated self-starter.
• Experience in quality assurance processes / tools.
• Strong analytical and problem solving skills.
• Strong desire to work with others as a team and develop relationship management skills.
• Excellent time management skills.
• Detail oriented with an ability to follow and execute instructions. Ability to follow and execute instructions with little or no managerial oversight.

6. Qualifications and Experience:

• Bachelor's degree in Computer Science or equivalent.

1. Job Title: Product Management Officer
2. Location - Country, City: Amman, Jordan
3. Job Summary: Product Management Officer is responsible to create new features for ITG Products from the idea stage to launch. Also, gather product requirements, prioritizing feature implementations and improving overall user experience.
4. Responsibilities:

• Gather requirements and define features specifications.
• Perform researches and develop appropriate plans, analyze plans to gather all requirements and provide effective solutions.
• Identify gaps in the ITG product that need to be bridged in order to move the ITG product to the next level.
• Translate research data into product features and prioritization.
• Coordinate with Product Owner and development teams and develop various products according to requirements and perform research on various issues to provide expert knowledge on products.
• Set sprint goals and coordinate agile sprint meetings and follow up progress.
• Analyze preferences and requests of end users.
• Motivate and inspire development teams to achieve beyond what they imagined possible.
• Develop user stories and define CLEAR acceptance criteria and requirement forms.
• Write acceptance tests.
• Track and monitor project execution to make sure that the customer requirements are met.
• Track and monitor product execution to make sure that requirements are being met.
• Get involved Specifying market requirements for current and future products by conducting market research using multiple channels supported by on-going calls and visits to customers and prospects.
• Create detailed feature descriptions.
• Get involved in evaluating current products and recommend product enhancements and updates to identify new business opportunities.
• Plan releases and upgrades.

5. Required Skills 

• Familiarity with market research, consumers’ behavior and marketing techniques.
• Hands-on experience with web technologies.
• Knowledge of project management tools.
• Strong time management skills.
• Good communication skills along with the ability to effectively collaborate with cross functional teams.
• Excellent technical and analytical skills.

6. Qualifications and Experience:

• Bachelor's degree in Computer Science, Business Administration, Marketing or similar field.
• One year of experience in managing the entire product lifecycle.

1. Job Title: IT Security Officer
2. Location - Country, City: Jordan, Amman
3. Job Summary: IT Security Officer will be at the forefront of our efforts to protect sensitive information and maintain robust security protocols. also, will be instrumental in identifying vulnerabilities, implementing advanced security measures, and responding to potential threats.

4. Responsibilities:

• Responsible for assuring users are provided efficient and timely technical support that adheres to SLAs established by senior management.
• Conduct risk assessments and vulnerability testing to identify potential security threats.
• Design, implement, and maintain cybersecurity systems and protocols to protect the ITG's infrastructure.
• Develop and implement incident response plans to address security breaches and cyber-attacks.
• Monitor network traffic for suspicious activity and respond to security incidents on time.
• Conduct security audits and ensure compliance with industry regulations and standards.
• Analyze threat intelligence reports to stay informed about emerging cyber threats.
• Collaborate with internal teams to ensure a comprehensive approach to cybersecurity.
• Stay up-to-date on the latest trends and developments in cybersecurity.
• Provide cybersecurity training and awareness programs to educate employees on best practices.
• Complete special projects and assignments as assigned.

5. Required Skills  

• Excellent written and verbal communication skills.
• Risk Assessment: Ability to conduct thorough risk assessments to identify potential vulnerabilities.
• Incident Response: Experience in developing and executing incident response plans to address security breaches effectively.
• Security Tools: Familiarity with security tools such as firewalls and intrusion detection systems.
• Compliance Knowledge: Understanding of industry regulations and compliance standards.
• Threat Intelligence Analysis: Skill in analyzing threat intelligence reports to stay abreast of emerging cyber threats.
• Network Security: Strong knowledge of network security protocols and technologies.
• Security Auditing: Ability to conduct security audits and ensure adherence to security policies.
• Communication Skills: Effective communication skills to convey complex cybersecurity concepts to diverse audiences.
• Problem-solving: Excellent problem-solving abilities to address security challenges and incidents promptly.

6. Qualifications and Experience:

• Bachelor's degree in Cyber Security, Computer Science, Information Technology or a related field Minimum of 1 year of hands-on Help Desk support experience.
• Minimum of 2 years of practical experience in cybersecurity.
• Expertise in conducting security assessments.
• Proven ability to develop and implement security policies.
• Experience managing security and data protection risk assessments.
• Familiarity with international and local standards such as:
  • PDPL (Jordan, KSA)
  • NCA
  • ISO 27K
  • ISO 22301
• Preferably certified in (CISM, CISA, CISSP, COBIT) or equivalent certifications.

HR Ref#:  ITG_13

1. Job Title: .Net Developer
2. Location - Country, City: Jordan, Amman
3. Job Summary: Designs, develops and modifies software applications and components; supports and/or installs software applications and components; works from written specifications and pre-established guidelines to perform the functions of the role.
4. Responsibilities:

• Utilize established development tools, guidelines and coding conventions including but not limited to Visual Studio, ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET to develop world-class software applications.
• Contribute to the high-performance of the agile-development lifecycle by working with team members to author high-quality code according to assigned priorities.
• Maintain existing software systems by identifying and correcting software defects.
• Participate in regular design and code reviews with development team members to confirm use of best practices.
• Contribute to meeting project and product development goals on-time and on-budget.
• Author detailed documentation for source code created.
• Understand and evaluate new technologies, develop skills in new technologies.
• Complete special projects and assignments assigned

5. Required Skills  

• • • Excellent written and verbal communication skills in Arabic and English.
    • Understanding of object-oriented programming.
    • Understanding of the Software Development Life Cycle.
    • Knowledge with front-end technologies like HTML5/CSS3, bootstrap, jQuery & JavaScript.
    • Knowledge in ASP.NET Web Forms & MVC, .NET Core, Web Service & Web APIs.
    • Knowledge in ADO.NET & Entity Framework

6. Qualifications and Experience:

• S. Computer Science/Information Systems or any IT-related fields.
• With 1 - 2 years of relevant experience.

1. Job Title: Senior AI/ ML Engineer
2. Location - Country, City: Egypt, Cairo
3. Job Summary: Senior AI/ML Engineer at ITG is responsible for designing, building, and deploying machine learning and artificial intelligence solutions. The Senior AI/ML Engineer has a strong background in data science, software engineering, and applied machine learning, and will play a key role in turning complex data into intelligent, scalable AI-driven systems.
4. Responsibilities:

• Develop, test, and deploy machine learning models for classification, regression, recommendation, NLP, computer vision, or time-series problems.
• Collaborate with data engineers and software developers to integrate ML models into production systems.
• Lead the end-to-end lifecycle of ML projects, including problem definition, data exploration, model development, testing, deployment, and monitoring.
• Conduct data analysis and preprocessing: cleaning, transforming, and selecting features for modeling.
• Optimize model performance through hyperparameter tuning and evaluation metrics.
• Stay up to date with the latest research in AI/ML and incorporate relevant advancements.
• Maintain and monitor deployed models to ensure accuracy and reliability over time.
• Document processes, experiments, and results for both technical and non-technical stakeholders.
• Mentor junior team members and contribute to the technical growth of the AI/ML team.
• Participate in code reviews, sprint planning, and collaborative development efforts. 

5. Required Skills  

• Strong understanding of supervised and unsupervised learning, deep learning, and data modeling techniques.
• Familiarity with cloud platforms.
• Experience with version control tools.
• Knowledge of MLOps and deployment pipelines is a plus.
• Proficiency in Python.
• Leadership Skills

6. Qualifications and Experience:

• Bachelor's degree in Computer Science or equivalent.
• Minimum of 3 years of relevant experience.

Job Summary: Primary job duty is to sell the company’s products, solutions and related services in various territories, in conjunction with ITG’s BD Strategy and plan. Identifies, and qualifies new opportunities. Develops and coordinates accounts throughout the entire sales process from business development prospecting and specifications through contract negotiations, signing, and post-sales client relationship. Leverages the ITG sales model to maximize revenue growth.

Responsibilities:

• Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analysing sales options.
• Increase sales and gross profits by establishing new customers and expanding business with existing customers.
• Responsible for the sales of ITG relevant market and sector of interest.
• Arrange and conduct customer sales calls, meetings, and presentations and participate in expos, conferences, and trade shows.
• Identify resources required for a bid, plan bid activities, identify deliverables and manage resources in an efficient manner to produce winning bids within deadlines.
• Maintain awareness and be well-informed of continually changing industry, sector and market conditions, and competitive landscape.
• Excellent customer service practices and accurate product knowledge.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions and communicate to peers and management clearly and in a timely manner on sales activities.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Develops a business plan and sales strategy in coordination with sales manager for the market that ensures attainment of company sales goals and profitability.
• Provides timely feedback to senior management regarding performance.

Required Skills 

• Good communication skills and natural flair for sales & Good negotiating abilities with suppliers and clients.
• Solution and target oriented.
• Demonstrated ability to manage complicated B2B sales situations.
• Excellent verbal and written communication skills in English and Arabic.
• Excellent knowledge of Microsoft Office.
• Excellent organizational skills.
• Excellent time management skills: can easily set priorities and handle unscheduled tasks when direct supervisor is not available.
• Problem solving skills, able to see through problems and suggest/offer positive solutions while maintaining a friendly attitude.
• Good team leadership capabilities. Proven ability to lead, motivate and take responsibility for meeting development team goals.
• Team player who is self-motivated, self-directed, and able to work with minimal supervision.
• Strong communication skills with technical and non-technical resources.
• Excellent communication skills, ability to communicate effectively with individuals at all levels, with appropriate discretion where required.
• Excellent analytical skills.
• Excellent copywriting skills.
• Excellent presentation skills.
• Strong interpersonal skills.
• Demonstrated integrity and professionalism.
• Proactive approach in seeking new opportunities, both from companies and public bodies.

Qualifications and Experience:

• Bachelor’s degree in business administration, Computer Science or equivalent major.
• At least 4-6 years of experience in sales within IT companies.
• Willingness to travel.

Job Vacancy in Egypt:

Primary job purpose is to sell the ITG’s products, solutions and related services in various territories, in conjunction with the ITG’s BD Strategy and plan. Identifies, and qualifies new opportunities. Develops and coordinates accounts throughout the entire sales process from business development prospecting and specifications through contract negotiations, signing, and post-sales support. Leverages the company’s sales model to maximize revenue growth.

Responsibilities:

• Create new market opportunities.
• Coordinate and follow-up with clients, partners, and vendors in the various markets.
• Manage client relationship.
• Manage partner relationship.
• Arrange and conduct customer sales calls, meetings, and presentations.
• Participate in expos, conferences, and trade shows.
• Establish strategic initiatives for large high-value client relationships.
• Work in coordination with the related BD/sales team, and leverage resources from across ITG.
• Report and communicate to peers and management clearly and in a timely manner on sales activities. 

Required Skills:

• Strong communication, presentation, negotiation and interpersonal skills.
• Excellent verbal and written communication skills in English and Arabic.
• Excellent knowledge in Microsoft Office.
• Excellent organizational skills.
• Problem solving skills, able to see through problems and suggest positive solutions while maintaining a friendly attitude.
• Able to build government relations.
• Excellent analytical skills.
• Must be able to assess and analyze financial conditions of clients and the industry trends.

Qualifications and Experience:

• Bachelors’ degree in Business Administration, Computer Science or equivalent major
• At least on year of experience in Sales. Experience within IT companies is a plus.
• Willingness to travel.

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Integrated Technology Group (ITG) is seeking an Accountant in (Amman - Jordan).

Accountant will be responsible to support the Chief Accountant and Senior Accountant in carrying out the responsibilities of the Finance / Accounting Department. To relieve the Chief Accountant and Senior Accountant of certain responsibilities that will allow them to spend a greater portion of their time on Financial Statement preparation and analysis, Budget and Variance issues, and Forecasting.

Responsibilities:

• Maintain the Fixed Asset and associated depreciation schedules on the Wave ERP System; provide monthly detail to the Senior Accountant for General Journal entries; insure proper recording of new purchases and disposals.
• Maintain Purchase Order Processing system.
• Manage employee / Company credit card applications and charges.
• Process Accounts Payable paperwork at completion of the check run.
• Prepare mailings and priority shipments for the Finance/Accounting Department.
• Prepare labels and maintain files as needed within the department.
• Prepare correspondence as needed within the department.
• Assist Senior Accountant with payroll system and payroll related items.
• Manage petty cash account.
• Assist the Chief Accountant in tracking and maintaining company insurance policies (except Employee Benefits, which are maintained by the HR Department).
• Assist the Chief Accountant with facility support and security issues.

Required Skills  

• Ethical, responsible, and able to handle confidential financial information.
• Strong communication and time management abilities.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Proficiency in accounting software and Microsoft Excel.
• Strong knowledge of accounting principles (IFRS, GAAP) and tax regulations.

Qualifications and Experience:

• Bachelor's degree in accounting or equivalent.

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Job Vacancy in Jordan:

Designs, develops and modifies software applications, components and databases; supports and/or installs software applications and components; works from written specifications and pre-established guidelines to perform the functions of the role.

Responsibilities:

• Utilize established development tools, guidelines, and coding conventions to develop high-performance backend databases for world-class software applications.
• Develop and maintain the database stored procedures, objects, views and functions for all software applications.
• Contribute to the high-performance of the agile-development lifecycle by working with team members to author high-quality code according to assigned priorities.
• Maintain existing software & database systems by identifying and correcting software defects.
• Participate in regular design and code reviews with development team members to confirm the use of best practices.
• Contribute to meeting project and product development goals on time and on budget.
• Author detailed documentation for source code created.
• Understand and evaluate new technologies, develop skills in new technologies.

Required Skills:

• Solid hands-on experience in the following languages / tools / environments:
  • Relational Databases
  • PL/SQL
  • SQL
  • MSSQL
  • ETL
  • Integration Services
  • Reporting Service
• Excellent written and verbal communication skills.
• Team player who is positive, proactive, and a motivated self-starter.
• Experience in quality assurance processes/tools.
• Strong analytical and problem-solving skills.

Qualifications and Experience:

• Bachelor's degree in Computer Science or equivalent.

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Job Vacancy in Egypt:

ITG is looking for a Senior Mobile Development Officer in Cairo, Egypt. The candidate for this vacancy should be responsible for developing mobile applications including user interface design, application design, and unit functional testing of the company's portfolio of mobile applications.

Responsibilities:

• Coach and develop team members on the development of high-quality code and applications.  
• Perform regular design and code reviews with development team members to confirm the use of best practices and identify opportunities for one-to-one mentoring and development.  
• Optimize performance of the agile development lifecycle by ensuring consistent, successful sprints by working to reduce blocking issues for the team. 
• Actively participate in the definition of both functional and non-functional requirements of a system and define the development strategy, standards, and support tools.   
• Translate business requirements into an application by implementing the best strategy to ensure the design meets performance, usability, reliability, and scalability standards. 
• Translate complex functional and technical requirements into detailed development tasks. 
• Contribute to and enforce the technology policies, organization, and processes that produce predictable, efficient development of world-class software. 

Required Skills:

• Solid Hands-on experience in the following tools/environments: (Mobile development frameworks, Mobile application development tools, and environments (Eclipse, Xcode, Visual Studio).
• In-depth experience with application and user interface level using at least one mobile application development language (Java, Objective-C/Cocoa)
• Knowledge & experience in Web Services (XML, JSON, WCF)
• Experience with Asynchronous programming and networking protocols

Qualifications and Experience:

• Bachelor’s degree in Computer Science or equivalent.
• Minimum of 3 years of hands-on mobile development experience.

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